#1: How Is the move insured?

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A: If something that we are liable for were to occur, we have multiple insurance coverages depending on the situation. Cargo in transit covers any items being packed and moved by the shipper (us) or any property damage that may occur. There are 3 forms of protection (valuation) to choose from:

• Basic value protection:

The customer releases the shipment at a value of 60 cents per pound per article, at no cost to them. 

• Replacement coverage with $300 deductible:

This option depends on how much the customer infers that the shipment costs. The value of the shipment must be at least $7.63 times the net weight of the shipment. 

• Replacement coverage with no deductible

This option also depends on how much the customer infers that the shipment costs. The value of the shipment must be at least $7.63 times the net weight of the shipment. Those values are then calculated to give a final valuation charge. 

We also offer a process that handle claims through a 3rd party arbitrator. ​​​

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#2: How do you estimate a quote for someone?

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A: When a customer is searching for a quote, we ask them important questions, including but not limited to:

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• How many bedrooms need to be moved?

• Will there be any packing that needs to be done, or are the items packed  beforehand? (This could be the difference of a few hours depending on volume).

• How far is the carry from the house/apartment to the truck, considering stairs, elevators, tight spaces, driveways, sidewalks, and yards.

• Is there any disassembly that will need to be performed? Including bed frames, desks, oddly shaped furniture, T.V. Mounts, or anything that may be too large to handle. As well as re-assembly at the destination upon customer request.

• Will there be any extra stops? (dump runs, furniture drop offs, thrift stores, and storage facilities).

• Are there any large items requiring special equipment or extra care? For example, safes, refrigerators/freezers, oversized couches, chairs and tables, cabinets, art pieces, expensive décor, motorcycles, ATV’s, farm equipment, mowers, and tools.

• Most importantly, to give us a clear understanding of the size of a move, we may schedule a meeting in person beforehand, or ask the customer to provide photos of each room, including walkways and entry points.

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You can get a quote by filling out our questionnaire below, and receive a human-made quote with an actual dollar amount at the footer of each page on our site.

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#3. How is the furniture and home protected?

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A: All furniture items consisting of wood and metal are hand-wrapped with thick, professional grade moving blankets. Some items are then wrapped with an additional layer of protective film (shrink wrap) to keep away moisture and dust. Glass is packed away or padded with cardboard. The floors are protected with a polyurethane floor runner to keep dirt from tracking into the home. We also provide a special plastic carpet film at your request to pay respect to the freshy cleaned carpets. With tighter spaces, we may install cardboard corner protectors in the main entryways to ensure the home looks exactly the same as it did before we got there (minus the furniture). For safety, we do not wear shoe coverings as they do not provide adequate traction to transport furniture and appliances. 

 

#4. What does the customer sign?

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A: Prior to the relocation, the customer signs our Uniform Estimate of Services that is sent to them via email, along with a brochure for 'Moving in Washington State'. With hourly rated moves, the two options are a binding and a non-binding estimate. A binding estimate implies that a customer pays a fixed amount. A non-binding estimate is a 'guess' on how long the carrier infers the relocation will take based on multiple factors and will not affect the final price. With a non-binding estimate, the customer only pays for the hours that are worked by the team, this is the most common option. On the day of the move, the customer will sign our Uniform Bill of Lading to temporarily release the goods to the carrier,  followed by a signature at the end to acknowledge the receipt of their belongings.

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#5. Is there anything you won’t move?

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A: There are several items we do not move and it is strongly recommended to review those items prior to your next move, including but not limited to;

• Explosives, propane, fuel, butane, uncontained chemicals, ammunition, (firearms are okay but they must be cleared and magazines must be removed).

• Fish tanks, broken glass, perishable food, (unless it is packed into a cooler and is the first thing unloaded at the destination).

• Opened, partially packed boxes, as they do not stack in the truck very well.

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#6. When do customers pay?

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A: Customers pay after the move is complete. We require full payment, however under certain circumstances, we may offer a partial payment if the move lasts longer than 110% of the original estimate. 

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#7. How can customers pay?

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A: Clients can pay using all major credit cards, debit cards, and cash. We do not accept checks. 

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#8. How long does the average move take?

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A: Moves can range from a minimum of 2 hours to 10 hours. We will split a move into two days if it takes more than 10 hours for a working day depending on the situation.

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#9. How are most moves charged?

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A: Customers for local moves (under 55 miles) pay by the hour. The time starts 30 minutes prior to arrival/depart to accommodate travel time. Long distance moves that are more than 55 miles will be charged by the weight. 

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#10.  Is there extra charges on top of the hourly rate?

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A: We provide an all in one service with an hour capped travel. However, we do offer additional services, including boxes, dump fees, and plastic wrap. These items are sold back to the customer at cost.  We also take back old boxes if you prefer to part with them.

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#11. What are your available working hours?

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A: Our phones are open from 10AM to 6PM 7 days a week. For moving services, we can be available on your scheduled day from 8AM to 8PM, 7 days a week.

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#12. Do you have a cancellation fee, or do you require a deposit? 

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A: We do not require a deposit, and there is no cancellation fee. 

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#13. What are customers’ biggest concerns choosing Key & Co.?

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A: Unfortunately, there are a lot of questionable companies out there and by choosing a small business the customer assumes more risk. That’s why good reviews and word of mouth are essential to keep our business thriving. This is a very high liability business, and mistakes can and will happen, but we are prepared to resolve each issue accordingly, to avoid any damage to our reputation and more importantly, to maintain a good relationship with every single one of the loyal customers we serve. 

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#14. What are some perks to a customer choosing Key & Co.?

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A: The customer should expect a quality service that is tailored to their specific needs. Any questions can be readily answered, and you don’t have to lift a finger. We pride ourselves on our attention to detail, and efficient work that will leave you knowing with certainty that you made the right call. We are a small company, and our attention to detail is a vita to establish trust with our customers. Unlike the big moving companies, you don't have wonder if you will be left with a good crew or not, with Key & Company it's a guarantee.

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#15. What risks does the customer assume?

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A: Our customers assume material risk, we know that some items are irreplaceable. As we are fully insured, we are ready to take on any financial responsibility that may occur. There are also certain coverage options listed in the estimate that will need to be mentioned. From partial to full evaluation of goods, which can require a deposit. Rarely do customers choose this option, however it will ensure items are well compensated for in the event that damage or a total loss were to occur. ​​​​​​

 

#16.  What is the busiest month(s) of the year?

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A: July and August tend to be the busiest months for moving companies, while November and December are the slowest.

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#17.  What is the highest safety related concerns for staff?

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A: Ramps and stairs, movers must be able to carry heavy objects while walking backwards up or down stairs, which can cause a substantial risk for injury. Items such as moving straps and steel toe boots can be used to lower that risk. We always find the best ways to keep our people safe and leaving the same way they arrived.​

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#18.  Is the team diverse?

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A: We employ staff from multiple different backgrounds. Moving forward we are proud and excited to grow a diverse community of employees even further.​

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#19.  What is the vision of Key & Co?

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A: The most accurate vision of this project is to get rid of the stigma associated with moving companies, no more hidden fees and lack of transparency, not only that, a mover that without a doubt you can trust to safely transport your belongings without missing a beat.

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#20. What are you most proud of about Key & Co.?

 

​"I am excited to see everyone involved help build our fantastic moving company and see it shape and evolve. I am confident that with enough consistency, this will grow into a company that brings immense value to the communities it already serves on a broader scale, restoring trust with the moving industry. More importantly, give back to the team, the backbone that makes it all happen. Anything is possible for a team that is well rewarded. An I am proud of each and every member of our team."